1. Scope
This Consumer Health Data Privacy Policy applies to consumer health data processed through Symloom by AppEcho Labs LLC (“AppEcho,” “Symloom,” “we,” “us,” or “our”). “Consumer health data” means personal information that identifies or can reasonably be linked to a consumer and that identifies the consumer’s past, present, or future physical or mental health status, as defined by applicable law.
This notice supplements our general Privacy Policy. If this notice and the general policy conflict regarding consumer health data, this notice controls.
2. Categories of consumer health data we collect
Depending on what you choose to use or enter, Symloom may collect:
- symptoms, conditions, severity, duration, bodily location, daily impact, mood, energy, and notes;
- medications, supplements, interventions, treatments, routines, and perceived helpfulness;
- food, hydration, sleep, activity, stress, weather, menstrual or reproductive context, suspected triggers, and custom factors;
- daily Apple Health or Health Connect summaries for sleep duration, steps, workouts, and resting heart rate; optional sleep timing, regularity, awake periods, heart-rate variability, respiratory rate, and sleeping wrist temperature where supported; and menstrual-flow information only if you separately enable cycle context in Symloom;
- health goals, tracking templates, report preferences, reminder preferences, and appointment-preparation choices;
- summaries, correlations, charts, insights, and reports derived from your entries;
- identifiers needed to associate health records with your account, such as your Firebase user ID; and
- limited health-related product interactions, such as whether a check-in or report was completed, but never the health contents of that check-in or report in analytics or attribution payloads.
Providing health information is voluntary, although Symloom cannot provide a feature that depends on information you choose not to provide. Apple Health and automatic weather are optional.
3. Categories of sources
We collect consumer health data from:
- you, when you enter, edit, import, or communicate information;
- Apple Health, only for data types you authorize through Apple’s system permissions;
- Apple Weather, when you enable automatic weather context; and
- Symloom itself, when it organizes your entries into summaries, patterns, charts, or reports.
4. Why we collect and use consumer health data
We collect and use consumer health data only to:
- provide the tracking, synchronization, insight, summary, reminder, report, export, and sharing features you request;
- personalize your templates, factors, and experience;
- maintain, secure, troubleshoot, and support Symloom and your account;
- prevent fraud, abuse, or security incidents and preserve system integrity; and
- comply with law and establish or defend legal claims.
We do not use your health records, health answers, or journal content for targeted advertising, marketing profiles, cross-app tracking, data-broker products, insurance eligibility, employment decisions, credit decisions, or automated decisions that produce legal or similarly significant effects.
6. Health records are not sold or used for advertising
AppEcho does not sell your health records or journal content, exchange them for money or other valuable consideration, or use them for targeted advertising. Our cloud processors may not use those records for their own advertising. Limited app-use and conversion information sent to measurement partners is disclosed in Section 5 because use of a health app may itself be considered consumer health data.
7. Your consumer health data rights
Subject to applicable law and exceptions, you may request to:
- confirm whether we collect, share, or sell your consumer health data;
- access the consumer health data we maintain about you;
- receive a list of third parties and affiliates with whom your consumer health data has been shared or sold, with contact information where required;
- withdraw consent for future collection or sharing of consumer health data; and
- delete your consumer health data.
You can edit or delete entries, export your data, disconnect optional sources, or delete your account in Symloom settings. You can also email support@symloom.com with “Health Data Request” in the subject. We may take reasonable steps to authenticate your request. An authorized agent may submit a request where permitted, subject to verification of authority and identity.
When a verified deletion request applies, we will delete covered health data from active systems and direct applicable processors or contractors to do the same. Deletion from archived or backup systems may be delayed for up to six months where permitted by law; affected data will not be restored to active use except as needed for security or integrity.
If we deny your request, we will explain why and provide instructions to appeal. To appeal, reply to our decision or email us with “Health Data Appeal” in the subject. We will not unlawfully discriminate against you for exercising these rights.
8. Changes to this notice
We will update this notice before collecting, using, or sharing new categories of consumer health data or using existing categories for materially new purposes. Where law requires, we will obtain your affirmative consent before the new collection, use, or sharing begins.
9. Contact us
AppEcho Labs LLCAlexandria, Virginia 22304
United States
support@symloom.com